Mbetway Privacy Policy — Your Complete Guide to Data Protection

Mbetway collects two types of data — what you provide directly and what is automatically generated through your usage.

Information You Provide Directly

• Identity Information: Full name, date of birth, nationality
• Contact Information: Mobile number, email address, current address
• Identity Verification Documents: National ID, passport, or birth registration certificate (for KYC)
• Payment Information: Mobile banking number, bank account details
• Deposit and withdrawal history

Automatically Collected Data

• Device Information: Device type, operating system, browser and version
• Log Data: IP address, site access time and duration
• Usage Patterns: Time spent on each page, buttons clicked
• Betting Activity: Betting history, win/loss records, preferred sports
• Cookies & Tracking Data (Details below)

Mbetway uses your information only for specific, defined purposes — never arbitrarily. There is a clear reason behind every piece of data we collect.

• Account Creation & Management: Creating and maintaining your profile
• Identity Verification (KYC): Verifying that you are genuinely 18+ and the rightful owner of this account
• Payment Processing: Processing deposits and withdrawals securely
• Fraud Prevention: Detecting and Blocking Suspicious Activity
• Customer Support: Helping you resolve your issues
• Service Improvement: Understanding how features are performing
• Meeting Legal Obligations: Accountability to licensing authorities
• Personalised Offers: Showing you relevant promotions based on your preferences (with your consent)

Mbetway does not sell your data. However, in limited circumstances, it may be necessary to share information with trusted third parties:

• Payment Processor: With biBkash, Nagad, Rocket, and banks — solely to process transactions
• Identity Verification Services: With authorized agencies for the KYC process
• Legal Authority: With government agencies pursuant to a court order or valid legal requirement
• Licensing Authority: In regulatory audits and reviews

Mbetway Multiple layers of security are used to protect your data:

• SSL/TLS Encryption: All communication between your device and our servers is encrypted
• Data Encryption: Stored sensitive data (passwords, payment data) is kept encrypted
• Firewall: Advanced firewall system to prevent unauthorized access
• Two-Factor Authentication (2FA): An extra layer of security for account login
• Regular Backups: Secure backup systems to prevent data loss
• Cyber Threat Monitoring: 24/7 Automated Threat Monitoring

Please note — no digital system is 100% impenetrable. In the event of a security breach, Mbetway will promptly notify affected members and take all necessary steps.

Cookies are small text files stored in your browser. Mbetway uses cookies to make the site more functional and personalized.

You can disable optional cookies from your browser settings. However, turning off essential cookies may cause some features of the site to stop working.

Mbetway believes you should have full control over your own data. That's why we uphold the following rights:

• Right to Access: You can find out exactly what data we hold about you — at any time
• Right to Rectification: You may request corrections to inaccurate or outdated information
• Right to Erasure: You may request deletion of your data after account closure, unless we are legally required to retain it
• Right to Data Portability: You can request your data in a portable format
• Right to Restrict Processing: You can object to specific uses of your data
• Right to Opt Out of Marketing: Option to unsubscribe from promotional emails

To exercise these rights support@mbetway.net. Requests are typically processed within 30 days.

Mbetway does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal obligations.

• Account Information: For the lifetime of the account and up to 5 years after closure
• Financial Transaction Records: 7 years as required by law
• KYC Documents: Up to 5 years after account closure
• Log Data: Up to 2 years
• Customer Support Conversations: 3 years

Once the retention period ends, your data is securely deleted or anonymized.

Mbetway's services are strictly for users aged 18 and above. We do not knowingly collect or store data from minors.

If a minor registers using false information and this is later discovered, the account will be closed immediately and all collected data will be deleted. Parents and guardians can support@mbetway.netto get in touch.

Payment information is the most sensitive data we handle — which is why Mbetway has dedicated security measures specifically for it.

• Mbetway never knows or stores your bKash, Nagad, or Rocket PIN or password
• Payment transactions are processed via encrypted connections directly with mobile banking servers
• Bank card details are never stored on Mbetway's servers — only transaction references are kept
• Suspicious transactions are automatically flagged and manually reviewed

Mbetway may update this Privacy Policy from time to time. For any significant changes, members will be notified in advance via email or an on-site notice.

Continued use of Mbetway after any changes takes effect will be considered acceptance of the updated policy. The date of the latest revision is always shown at the top of this page.

Contact us for any privacy-related questions, complaints, or requests. We typically respond within 48 hours.

• Email: support@mbetway.net
• Live Chat: Live chat button at the bottom right of the site — active 24/7