Mbetway FAQ — Frequently Asked Questions & Complete Answers

KYC verification is required for large withdrawals or to fully unlock your Mbetway account. Documents needed:

• Identity verification (any one of the following): National ID (NID), passport, or driving licence
• Address verification (any one of the following): Utility bill (electricity/gas) or bank statement — issued within the last 3 months
• Payment method: Screenshot or transaction record from the bKash or Nagad app

How to deposit:

1. Log in → Profile → "Document Verification"
2. Upload a clear photo or scan of the relevant document (JPG/PDF, max 5MB)
3. After depositing, typically Within 24–48 working hours Verification complete

Once verified, you'll receive a confirmation email. If you run into any issues, please contact support.

Mbetway's support team is available 24/7. Here are the ways to get in touch:

• Live Chat (fastest): Click the chat icon in the bottom-right corner of the site. Responses usually come within 2–5 minutes. Support is available in Bengali.
• Email: support@mbetway.net — best for complex issues and document-related queries. Replies within 6–12 hours.
• Help Center: Many questions are answered right here on this FAQ page — no need to contact support to get things sorted

Tip: Contacting us via Live Chat while logged in means your account details are already on hand — so issues get resolved faster.

There are two ways to temporarily or permanently close your Mbetway account:

1. Cooling-Off Period (Temporary):

1. Log in → Profile Settings → Responsible Gaming
2. Select "Cooling Off" — choose a period ranging from 1 day to 6 weeks
3. Confirm — takes effect immediately. You won't be able to place bets during this period, but withdrawals are still allowed.

2. Self-Exclusion (Long-Term):

1. Submit a request via live chat or email to Support
2. Can be restricted from 6 months up to 5 years, or closed permanently
3. You will not be able to log in during this period and will not receive any marketing messages

To permanently delete your account, submit a written request via email. For details, Responsible Gaming page available.

Making a withdrawal is simple — here are the steps:

1. Log in → go to "Wallet" or "Cashier"
2. Click on the "Withdrawal" tab
3. Select your preferred method (bKash, Nagad, or bank transfer) and enter the amount
4. Confirm — OTP verification may be required

Processing time:

• bKash / Nagad: Typically within 15 minutes to 2 hours
• Rocket: 1–3 hours
• Bank Transfer: 1–2 business days

Minimum withdrawal: ৳500. Without KYC verification, withdrawals are capped at ৳10,000 — complete KYC to withdraw higher amounts.

To withdraw from your bonus balance, you must first meet the wagering requirements.

Yes, you can access all of Mbetway's features without the app. Mbetway's website is specially optimized for mobile — this is known as "Mobile Web".

Everything you can do on the browser:

• Registration & Login
• Live Betting & Pre-Match Betting
• Deposits & Withdrawals (including bBkash/Nagad)
• Casino Games & Slots
• Claiming Bonuses & Viewing Promotions
• Account Settings & Support

Chrome or Firefox browser works best. For the smoothest experience, bookmark "mbetway.net" in your browser or add a shortcut to your home screen — it looks and feels just like an app.

On a slow connection, live streaming may buffer slightly — but betting and transactions continue without interruption.

With Mbetway's "Refer a Friend" program, both you and your friend receive a bonus. Here's how it works:

1. Log in → Profile → go to the "Referral" or "Refer a Friend" section
2. Copy your personal referral link or code
3. Send the link to your friend — they sign up using that link
4. Once your friend makes their first deposit, a bonus will be credited to your account

Bonus Details:

• You'll receive: Bonus for every successful referral (see current amount on the Promotions page)
• Your friend gets: An additional referral bonus on top of the welcome bonus
• Terms: Your friend must open a new account and make a minimum deposit of ৳500

Bonuses typically appear in your wallet within 48 hours. You can track how many people you've referred from the "Referral Dashboard". Detailed terms Promotions page View.